Frequently Asked Questions
Everything you need to know about our SMS verification service and wallet balance.
How long is a virtual number active?
Each number is reserved exclusively for your account for a 20-minute window to receive verification codes. Once your SMS code arrives, it appears immediately on your screen.
What happens if an SMS code does not arrive?
You are only charged for successfully received verification messages. If no message arrives before the 20-minute timer expires, or if you cancel the reservation, your funds are returned automatically to your balance.
How do I add funds to my account?
You can add funds anytime from the Wallet page. Once funds are credited to your balance, you can use them immediately to activate numbers across all supported services.
Can I cancel an active number reservation?
Yes. If you haven't received an SMS code yet, you can click "Cancel & Refund" on your active activation screen. The cost is instantly credited back to your wallet balance.
What services and regions are supported?
We support major online platforms, communication apps, and global services across multiple countries. You can view the full list of available services and real-time rates on our Services page.